Currently we officially support Japanese language only.
For customers who do not understand Japanese,
we take orders from our Japanese website only in English as instructed below.
Please note that there are some limitations in the services we can offer due to our limited English support.
We are sorry for any inconvenience this may cause you and appreciate your cooperation.
*The limitations are:
1. Design template is not attached. 2. Logo printing is not available. 3. No international shipping of samples.
How to Order:
1. Send an email to "firstname.lastname@example.org."
Enter "Ordering in English" in the subject line of your email.
Provide the following information in the body of the email. * Please note that they are mandatory information.
|Product Name||: Enter the product name you wish to place an order.
*Double-check the size and the number of pages before placing an order.
|Color||: Specify the color if there are color options.
*See the image of the product if you are not sure about the availability of color options.
|Quantity||: The minimum order we accept is 5 books.
Specify the quantity which is 5 books or more.
|Shop Name||: Enter the shop name.|
|Name||: Include your first and last name.|
|Telephone Number||: Enter your telephone number starting with your country code.|
|Address||: Enter your address by clearly indicating your postal code/country/state, province or city.|
|Shipping Address||: Enter if shipping address is different from the one given above.|
|Email Address||: Enter an email address where you can receive emails sent from PC.|
See product list here http://www.h-print.com/products/
2. We will notify you of the payment amount including shipping cost, etc. and the transfer bank account by email.
Be sure to reply us since we may need to confirm missing information by email if any.
If you do not reply by the designated deadline, your order will be cancelled.
3. Please transfer the payment amount to our designated bank account. (The Bank of Tokyo-Mitsubishi UFJ, Ltd .)
The bank transfer fee shall be borne by the customer.
If you are in the environment where bank transfer is not available, please understand that we cannot take your order.
4. We will ship your order after your payment is confirmed.
For international shipping.....Delivery time differs depending on country/region.
Please understand that the shipping date/delivery date cannot be designated.
International Shipping -- Please read the following--
-----About international shipping -----
For international shipping, only EMS(Express Mail Service)is available.
Since customs clearance is required to ship any goods exceeding 200,000 yen in value overseas,
we take orders only up to 200,000 yen in total.
-----Customs duties, other taxes and fees-----
You will be charged customs duties and consumption tax depending on the amount and the quantity of the goods you ordered.
You may also be charged the customs clearance fee by postal administrations in the destination country.
Please note that such charges shall be borne by the customer.
-----If you did not receive your order-----
Laws and regulations differ from country to country,
and since we do not know all of them we cannot guarantee those goods confiscated and held at customs.
You are requested to confirm the laws and regulations in each country as well as the required permits in advance to avoid such situations.
If your order is returned to Japan due to banned / restricted products, non-existent address,
or because no one was available to accept delivery, we will not refund you if it is not the fault of us.
If you wish to have your order re-shipped, you will have to pay for the products and shipping charges again.
No cancellation is allowed once payment is received. Please note that no refund can be made.
Japan Menu Book [ IKI-IKI ], IKI-IKI Division